Refund Policy
Last updated: 28 October 2026
This Refund Policy explains how refunds work for services purchased from The Design PK (Private) Limited, Lahore, Pakistan (“we”, “us”, “our”). It applies to one-time project packages, monthly retainers and monthly/annual subscription plans and forms part of our Terms & Conditions.
Project Packages (One-Time Work)
Projects normally begin with an advance (deposit) payment, with the balance invoiced against milestones or delivery, as set out in your proposal.
- If you cancel before work has begun, for example, before we have started design, development or content work on your project, the advance is refunded in full.
- Once work has begun, the advance is applied to the work completed up to the cancellation date (including work in progress at agreed milestone rates). If the amount you have paid exceeds the value of the work completed, the difference is refunded. If the work completed exceeds the amount paid, the difference is invoiced and payable.
- Approved and delivered milestones are considered earned and are not refundable.
Cancellation by Us
If we are unable to start or complete a project for reasons on our side, you will receive a full refund of all amounts paid for work that has not been delivered.
Monthly Retainers
- You may cancel a retainer at any time by written notice to info@thedesignpk.com. Cancellation takes effect at the end of the current paid billing month and the retainer remains active until then.
- Fees for a billing month that has already started are not refundable.
- Unused hours or unused services within a month do not roll over to the next month and are not refundable.
Annual Plans
- Annual plans are billed once a year in advance at a 20% discount to the monthly rate.
- You may cancel an annual plan at any time by written notice. Cancellation takes effect at the end of the month in which notice is given.
- Refunds for annual plans are calculated for the remaining whole months of the term at the standard monthly rate (that is, the annual discount is adjusted on early cancellation), excluding the month in which cancellation takes effect.
Non-Refundable Items
Amounts we have already paid out on your behalf to third parties are not refundable. This includes domain registrations, hosting, software licences, stock assets, advertising spend and payment-processing fees.
How to Request a Refund
Email info@thedesignpk.com with your name, the service or package purchased, the invoice or payment reference and the reason for the request. We will confirm receipt and let you know the outcome of the review and any amount due, within a few business days.
Processing Time & Method
Approved refunds are processed within 14 business days of approval, to the original payment method wherever possible. Depending on your bank or payment provider, the amount may take additional time to appear in your account.
Changes to This Policy
We may update this policy from time to time. The version published on this page at the time you purchased the service applies to that purchase. For any question about a refund, contact us at info@thedesignpk.com or +92 310 147 4420.