Terms & Conditions
Last updated: 28 October 2026
These Terms & Conditions (“Terms”) govern your use of this website and the services provided by The Design PK (Private) Limited, a company based in Lahore, Pakistan (“The Design PK”, “we”, “us”, “our”). By accessing this website, requesting a quotation, or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.
1. Our Services
We provide graphic design, brand identity, website design and development, e-commerce solutions, web applications, UI/UX design, SEO and ongoing digital support services (the “Services”). The Services are delivered as one-time project packages, monthly retainers, or subscription plans, as described on our Pricing page and confirmed in a written proposal for each engagement.
2. Project Engagement & Proposals
Every engagement begins with a written proposal or quotation setting out the scope of work, deliverables, timeline and price. A project is considered engaged only when the proposal has been accepted by the client and any required advance payment has been received. Work outside the agreed scope, additional pages, features, products or design directions, is quoted and billed separately before it is carried out. Nothing on this website alone constitutes a binding service contract.
3. Client Responsibilities
To keep a project on schedule, the client agrees to: provide all required content, materials, access and approvals in a timely manner; ensure that any material supplied to us (text, images, trademarks, data) does not infringe the rights of any third party; review deliverables and give consolidated feedback at each stage; and designate one point of contact for decisions and approvals. Delays in providing content, access or feedback extend the project timeline accordingly and are not a breach on our part.
4. Payments & Billing
Project packages are invoiced as set out in the proposal, typically with an advance payment before work begins and the balance against agreed milestones or delivery. Retainers and subscription plans are billed in advance for each billing period. Our Pricing page offers a monthly and an annual billing model for plans: annual plans are billed once a year in advance at a 20% discount to the monthly rate. Prices shown on the website are guideline “starting from” figures; the binding price for any engagement is the one stated in the accepted proposal or invoice. Invoices are payable within the period stated on the invoice; overdue amounts may pause ongoing work until payment is received. All prices are exclusive of taxes unless expressly stated otherwise.
5. Timelines & Revisions
Timelines in a proposal are good-faith estimates based on the agreed scope and the client’s timely cooperation; they are not guarantees where third-party services, approvals or client feedback are involved. Each deliverable includes the number of revision rounds stated in the proposal, covering reasonable refinements of the approved direction. Revisions that change the approved direction or scope are treated as additional work and quoted separately.
6. Intellectual Property & Portfolio Rights
Upon receipt of full payment for a deliverable, the client owns the final approved deliverable as delivered (for example, the final logo files, the completed website, or the final listing content). Until full payment is received, all work remains the intellectual property of The Design PK (Private) Limited and may not be used. We retain ownership of our pre-existing tools, code libraries, design systems and know-how used in producing the work, and, unless the client requests otherwise in writing, the right to display the delivered work in our portfolio, case studies and marketing materials. Third-party assets (fonts, stock media, plugins) remain subject to their own licences.
7. Confidentiality
Each party agrees to keep confidential any non-public information received from the other in connection with an engagement and to use it only for the purposes of that engagement. This obligation does not apply to information that is publicly available or must be disclosed by law.
8. Third-Party Services
Projects may rely on third-party services such as hosting, domain registration, payment gateways, plugins and platforms. We are not responsible for the availability, pricing changes, policies or failures of third-party providers and accounts with such providers (including their fees) remain the client’s responsibility unless expressly agreed otherwise in writing.
9. Refunds & Cancellations
Refunds and cancellations are governed by our Refund Policy, which forms part of these Terms. In the event of any conflict between these Terms and the Refund Policy on a refund question, the Refund Policy prevails.
10. Limitation of Liability
Our total liability arising out of or in connection with an engagement is limited to the total amount paid by the client for the specific service giving rise to the claim. To the maximum extent permitted by law, we are not liable for indirect or consequential losses, including loss of profit, revenue, data or business opportunities. This website and its content are provided “as is” for general information; we do not warrant that the website will be uninterrupted or error-free.
11. Termination
Either party may terminate an engagement in accordance with the cancellation terms of the applicable proposal and our Refund Policy. We may suspend or terminate services immediately if a client materially breaches these Terms, misuses our work or team, or fails to pay amounts due. Amounts properly due for work completed up to the date of termination remain payable.
12. Governing Law
These Terms are governed by the laws of Pakistan. Any dispute arising out of or in connection with these Terms or our services will be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan, unless both parties agree in writing to resolve it through mediation or arbitration first.
13. Changes to These Terms
We may update these Terms from time to time. The version published on this page at the time you engage our services applies to that engagement. Continued use of this website after changes are posted constitutes acceptance of the updated Terms for website use.
14. Contact Us
The Design PK (Private) Limited, 28-E, Main Market, Gulberg II, Lahore, Pakistan. Email: info@thedesignpk.com · Phone: +92 310 147 4420.